I found myself in the unfortunate position of having to phone at 9am on a Sunday morning. Mark immediately put me at ease and we arranged to come in within the hour. They were kind, understanding and nothing was too much trouble. Mark made what was an awful day, and a really tough time so much more bearable as everything was taken care of promptly, simply and professionally. We had our dog’s ashes back on the same day and she is already at peace having been scattered in her favourite spots in the garden. Thank you.